Shipping & Delivery
Thank you for shopping with NextPort Distributors.
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered to our customers in the United States.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery time is typically 5–10 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
4. Tracking Information
Once your order has shipped, you will receive an email containing your tracking number.
Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
5. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please allow a few additional business days.
If your order appears lost or has not arrived within a reasonable timeframe, please contact us through our website so we can assist you.
6. Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
NextPort Distributors is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, reshipping costs may apply.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging.
We will review the issue and provide a suitable resolution in accordance with our return policy.
8. Multiple Shipments
In some cases, items within the same order may be shipped separately due to availability or warehouse location.
You will receive tracking information for each shipment.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our website. Our support team will be happy to assist you.