Refund Policy

Thank you for shopping with NextPort Distributors.
We want you to be satisfied with your purchase. Please read our Refund Policy carefully to understand how refunds, returns, and exchanges are handled.

1. Returns Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase is provided

Certain items may be non-returnable due to hygiene, safety, or clearance reasons. These exceptions will be clearly stated on the product page.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards

  • Clearance or final sale items

  • Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact us through our website with your order number and reason for return.

Once your return request is approved, you will receive instructions on how and where to send your item.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping costs are non-refundable.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

6. Exchanges

If you received a defective or incorrect item, we will gladly offer an exchange at no additional cost, subject to availability.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company, as processing time may vary

  • Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us through our website.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will assess the situation and provide a suitable resolution.

9. Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

10. Policy Updates

NextPort Distributors reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions about this Refund Policy, please contact us through our website.